Shipping

At Noubess, we aim to process and deliver your orders as efficiently as possible. Shipping times and policies vary based on the type of product you purchase. Please review the details below.

Shipping for Noubess-Branded Products

• Orders for Noubess-branded products (e.g., seasonings, spices, hot & spicy sauces) are packed within 24-48 hours.

• Delivery within the U.S. typically takes 1-3 business days after processing.

• We primarily use USPS Ground, but we may choose UPS for faster delivery or lower shipping costs. If any changes occur, we will notify you in advance.

• Flat-rate shipping applies to Noubess-branded products. Free shipping promotions may be offered periodically and will be announced on our website.

Shipping for Third-Party Vendor Products

• Shipping and processing times vary by vendor. Most orders are processed within 48-72 hours, with delivery between 3-8 business days.

• Third-party vendors primarily use USPS or UPS, depending on their logistics.

• Shipping costs and times are determined by the vendor at checkout.

Amazon Affiliate Products

• Products purchased via Amazon affiliate links are fulfilled and shipped directly by Amazon.

• Shipping policies, estimated delivery times, and costs are determined by Amazon at checkout.

International Shipping

• International shipping is currently limited. We do not ship overseas via the website at this time.

How Shipping Costs Are Calculated

• Shipping costs are calculated based on your delivery address and the total weight of your order.

• At checkout, you will be prompted to enter your zip code and state for shipping cost calculations.

• For Alaska, Hawaii, APO/FPO addresses, and U.S. territories, orders are shipped via USPS Parcel Post or USPS Priority Mail, with delivery estimated between 3-12 days.

Order Status & Tracking

• Once your order is shipped, you will receive an email with tracking information.

• You can also sign in to your Noubess account to check the status of your order.

• If you do not receive tracking details, please contact us at info@gemmasliving.com.

Inventory & Backorders

• Most items are in stock and will ship within 24-48 hours.

• If an item is out of stock or on backorder, you will be notified via email with options to substitute the item, proceed without it, or receive a credit.

Shipping & Return Policy Alignment

• Noubess-branded food products (seasonings, spices, hot & spicy sauces) cannot be returned for health and safety reasons. If an item is damaged upon arrival, you may be required to provide photos for a refund or replacement.

• For third-party vendor products, we will contact the vendor to initiate a refund if eligible. Some vendors require detailed return requests and photos before approval.

• Amazon affiliate product returns must be handled directly through Amazon, per their policy.

If you have any questions regarding your order, feel free to contact us at info@gemmasliving.com or call (800) 376-9456.