Return and Refund

Refund & Return Policy by Product Type

At Noubess, we strive to ensure a smooth shopping experience. Since our store offers a mix of Noubess-branded products, Amazon affiliate products, and third-party vendor (partner) products, refund and return policies vary depending on the product source. Please review the details below:

1. Noubess-Branded Products

• Noubess-branded products (e.g., seasonings, spices, hot & spicy sauces) are sold and shipped directly by us.

• No returns are accepted for health reasons. Food products cannot be returned.

• We perform strict quality control on all products before shipping. If you experience an issue with your order, you may be requested to provide photos of the shipped item/product to facilitate your refund request.

• To initiate a refund request, contact info@gemmasliving.com with your order details.

2. Amazon Affiliate Products

• Products purchased through Amazon affiliate links are sold and fulfilled directly by Amazon.

• Refunds, returns, and customer service inquiries must be handled directly through Amazon based on their policies.

• If you have issues with an Amazon affiliate product, please visit Amazon’s Return & Refund Center for assistance.

3. Third-Party Vendor (Partner) Products

• Some products on Noubess.com may be fulfilled by third-party vendors (partners).

• Each vendor has its own return and refund policy, which will be detailed on the product page or in your order confirmation.

• We will contact the vendor to initiate the refund process on your behalf. However, you must provide a detailed request explaining why you want a refund, return, or exchange. Some vendors may require photos as proof of the issue before processing the request.

For any questions about returns or refunds, feel free to contact us at info@gemmasliving.com.