Customer Support

Customer Support

Your satisfaction is important to us.

Can I return my products if I am not satisfied?

Unfortunately, we cannot accept any returns on food products for safety reasons. We will gladly send you a replacement or refund for any damaged products after our investigation.

What if my package arrives damaged? 

Products that are damaged or otherwise mishandled in transit may be replaced without additional charge or for full credit. We encourage our customers not to sign for or accept any damaged packages. If your box is damaged, please contact us as soon as possible for assistance.

What is your refund policy?

Unfortunately, we cannot accept any returns on food products for safety reasons. We will gladly send you a replacement or refund for any damaged products after our investigation.
Delivery Fees – Delivery fees are non-refundable, and prior purchases are not eligible for price adjustments.

Which carrier partner with Gemma’s Living?

We use USPS Ground to ship our products to the USA. In most cases, this is the least expensive method for shipment. We may choose to ship via UPS if it will help speed up or reduce the cost of shipping the item to you. We will let you know in advance.
Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. If there is a delay in delivery, we will notify you by mail or email.

Can you ship to a P.O. Box?

We cannot ship any of our product to a P.O. Box.

Can you ship my order to a different address? 

To ship an item to an address other than your billing address, click on the “Ship to Different Address” link in the Shopping Cart for each item and update the recipient information

Do you use International shipping?

We do not accept orders placed using an International billing address and a U.S. shipping address.

What is the normal shipping transit time?

Orders are typically shipped one business day after they are placed.  Please login to your account to track your order.
Orders to Alaska, Hawaii, and Puerto Rico ship via USPS Priority Mail.  Please allow 5-7 business days for delivery.

Inventory questions?

Most of our items are in stock and will ship within 24 to 48 hours. Due to the volume of orders and our extensive inventory, in rare cases, some items may be out of stock. If any items are on backorder, you will be notified immediately via email with options to make a substitution or to ship without and have a credit issued.

How do I track my order?

There are two ways to track your order.
Once your order has shipped you will receive an email confirming that your order has shipped. On this email is a tracking number. There will be a link in your email to USPS. Click on this link and you will be able to track your order.
If you have signed up on our website and created an account, then you will be able to look up your order history and there will be a link to USPS on your order.

Can I cancel my order?

We strive to get orders out to you as soon as possible. You may cancel the order as long as our warehouse has not begun processing it. Please note, order processing may begin very soon after the order has been placed. 
To cancel an order, please call customer service as soon as possible at (800) 376-9456. Our hours of operation are 8:30 am – 4:30 pm EST, Monday through Friday. Or by email at info@gemmasliving.com.

Can I cancel one item off my order?

Yes, you can, provided that the warehouse has not begun processing your order. Please note that we strive to get your order out of our warehouse within 12-24 hours. To cancel an item off your order, please call customer service as soon as possible at (800) 376-9456. Our hours of operation are 8:30 am – 4:30 pm EST, Monday through Friday. Or by email at info@gemmasliving.com

What if I received the wrong item?

Please call or email us. We will research your problem and determine if we would like you to ship the item back, and we can place another order for you.

How can I pay for my purchases?

We offer several payment options, including credit cards (American Express, Master Card, Visa, and Discover), and PayPal.

Who writes the reviews?

The reviews and comments are written by you, the consumer. If an employee of Gemma’s Living writes a review, it is noted in the review.

How can I write a review?

On the item page under the name of the product, you will see the number of stars that product currently has. Click on “write a review.” Your review may not be displayed for a day or two because we read each review to make sure it is specific to the correct product and the verbiage is suitable for all readers

We guarantee all of our products.

It is important to us that you are delighted with your order, and we value your comments and ideas.